Useful answers. Without the noise.
The essentials for getting started, keeping access and understanding the app’s limits.
Do I need to register?
No. You can use the main app and buy Premium as a guest. Community has separate account and age requirements. Adding sign-in helps protect access to your guest profile.
What requires Premium?
Core tools require an active subscription or a Lifetime purchase. Help, legal information and purchase restoration remain accessible without paid access. Your store shows the price and terms before payment.
How do I restore a purchase?
Open Subscription and choose Restore purchases with the store account used for the purchase. Restoring access does not recover local course progress or merge different RIALZA profiles.
Why is protection not active?
Check the system permissions and setup shown in RIALZA. Android website filtering needs compatible Private DNS settings; app blocking needs Accessibility access. Coverage varies by system, browser and network.
Which languages are available?
The interface is in English, German and Ukrainian. Videos use published language pools: Ukrainian uses English videos. German can fall back to English only when the service confirms that no German videos are published, not because of a network error.
How can I contact support or delete my account?
Open Help and account or use the support and account-deletion links below. Do not send passwords, payment details or private Community posts in public messages.
Product support, not emergency support.
For immediate danger, contact local emergency services. RIALZA does not replace professional care.
SupportRIALZA offers self-management and educational tools, not medical treatment or emergency support.